Do Not Sell or Share My Personal Information. Everybody has a clear sense of it. Signup for our newsletter to get notified about our next ride. He also holds an MBA with honors from The University of Chicago. Seventy-five percent of the population across our top markets live within three miles of a McDonalds. McDonalds is not responsible for the content provided by third-party sites. Executive Vice President and President, International Operated Markets, John Alves Mr. Kempczinski had barely warmed his chair in the job when the pandemic struck, closing restaurants around the world seemingly overnight. Catherines background also includes time in the U.S. To lead, you have to be out there talking a lot and, in some cases, saying the same message over and over and over. Theres a rich trove of best practices out there to learn from. Im very proud of having put our values front and center. How much consumer demand do you expect to shift back to dine-in when COVID-19 subsides? Vice President, Chief Compliance Officer, Jenny McColloch tagor villas ritz carlton, abama; daredevil main villains chris kempczinski leadership style. In addition, he holds a Bachelor of Science degree in Education - HR Development and a Master of Science in Education - Workforce Development from the University of Arkansas. You also have to acknowledge there are things that we dont know. Were going to make decisions with the long-term in mind. As part of the strategy launch, Mr. Kempczinski articulated a clear vision of where the company will make a greater impact in the world through its renewed purpose to feed and foster communities. One of the things that has defined McDonalds over the decades has been our emphasis on diversity, making sure we have a franchisee population that reflects the US population or the global population. Meet our President and CEO, as well as other McDonald's U.S. executive team members who continue to build our legacy and ensure our Golden Arches shine bright. I'm excited to share several leadership updates: . Chris Kempczinski, Mcdonald's Corp: Profile and Biography - Bloomberg Markets Live Now Bloomberg TV+ Bloomberg Studio 1.0: Katie Haun, Haun Ventures CEO & Founder Bloomberg Radio. The whole world was in crisis mode, but Chriss calm demeanor and thoughtful approach ensured that as a team we could implement the swiftest operational transformation in our history to protect restaurant. As Executive Vice President International Operated Markets (IOMs), Jill oversees our five largest wholly-owned international markets and our IOM Business Unit, consisting of our remaining wholly-owned international markets. How do you think youve improved the companys marketing since you became CEO? If we further build out a hybrid delivery model, do we let others, perhaps, ride on our delivery platform? Senior Vice President, Chief Communications Officer, Amy Kovalan In this current environment, all companies are being asked to define their mission, their higher purpose. The global technology organization powers the industry-leading capabilitiesfrom restaurant and digital technologies to business infrastructure and cybersecurity. The Global Impact team which fully integrates our Sustainability & ESG, Government Relations and Public Policy, Communications and International Corporate Relations functions, as well as Ronald McDonald House Charities is working to deliver on a refreshed purpose to feed and foster communities. As a member of the McOpCo Business Unit Leadership Team she was responsible for financial management, portfolio optimization, operational financial consulting and safety risk management. Chris joined McDonald's in 2015 as Executive Vice President, Strategy, Business Development and Innovation. She earned her juris doctor from Harvard Law School and her Bachelor of Arts in economics and political science from Wesleyan University. Not any of the other sauces; just straight-up ketchup. She drove the democratization of learning building the Boeing Digital Campus providing digitally accessible learning and micro certifications through partnership with Degreed.com reaching 51K active global users. I think its precisely because McDonalds had a very strong core set of values that the issue with my predecessor was as traumatic for the company as it was. The prior CEO stepped down last year over a compromise of company values, and this year the company has faced accusations of racial discrimination and sexual harassment. Heidi began her career at McDonalds in April 2020. Its probably unlike any other industry out there. Chris Kempczinski: Prior to 2017, delivery was a $1 billion business for us, largely in Asia. Everybody recognizes the golden arches. All Rights Reserved. Senior Vice President, Corporate Controller, Reggie Miller Amys educational background includes a BA in Government and International Studies from the University of Notre Dame, a law degree from The John Marshall Law School, and an Executive MBA from Northwestern Universitys Kellogg School. When you travel abroad, do you have any favorite international menu items? In this role, he worked closely with our business leaders and franchisees to identify innovative new ideas and best practices to accelerate system growth. Sometimes, having the visibility of McDonalds can be a burden, can make for an easy target. Second, what if youre a loyal customer? Ukraine News. The MyMcDonalds platform is essentially an ecosystem of all the things that you can do via digital touchpoints with McDonaldsthink mobile ordering, payments, delivery, rewards, or deals. Chris joined McDonald's in 2015 as Executive Vice President, Strategy, Business Development and Innovation. Heidi also previously served as Boeings Vice President of Talent & Leadership, director of Human Resources for the Airplane Programs division of Boeing Commercial Airplanes, and director of Human Resources for the Surveillance and Engagement division of Boeing Military Aircraft. Under Morgans leadership, McDonalds was #2 on Ad Ages 2020 Marketers of the Year List. Senior Partner, Consumer Industries Group Global Lead, Head of Office, Chicago. (201517), Kraft Heinz In addition, Amy is licensed to practice law in Illinois. Home; Categories. Where weve launched it, in markets like Canada and Australia, weve seen great success with meaningful lifts in both sales and traffic, and were excited about what it can do in the rest of the world as well. As Senior Executive Vice President of Strategic Initiatives, Kevin leads McDonalds Strategy team. Some delivery orders are, as you said, initiated directly on the sites of our delivery partners. Under Johns leadership, the marketing function is responsible for building equity in the brand, driving stronger connections with customersand elevating the companys brand valueand reputation. When I came to McDonalds, that was probably one of the biggest risks for me. A former security chief for McDonald's is filing a racial discrimination lawsuit against the company and CEO Chris Kempczinski, claiming he was fired for speaking out in a meeting. John began his career with McDonalds in 2003 as Marketing Manager for Portugal. We also put the onions actually on the grill as opposed to putting the onions on at the dressing table. At the end of the year, we asked our employees, Did you feel supported in 2020? and over 90 percent said they felt well supported. Outside of McDonalds, she actively supports causes that care for the homeless, under-served children, Special Olympics and veterans having proudly served our country. That was the direction that I gave to the system. Under her guidance, Boeing reimagined their HR model and transformed talent development and mobility system wide. My answer is: ensuring the relevance of the brand. He previously served as Vice President of Weber Shandwick, a leading global public relations firm, where he supported some of the worlds largest brands with issues management and corporate communications. Notably, as EVP, Chief Information Officer and Global Business Services at Cardinal Health, Brian completed one of the largest SAP implementations in the industry, to drive value throughout the company. He also was an instructor and faculty administrator for the University of Phoenix for several years. She also advises both the Board of Directors and CEO. Mr. Kempczinski wasnt new to the company but unlike previous chief executives, he hadnt joined the restaurant giant decades earlier, either. With a loyalty program, do we welcome other people to ride on the same loyalty chassis? Emilee has held a variety of leadership roles since joining McDonalds in April 2018, leading critical work to solidify our people-first culture - including redefining our Values and aligning them with our Accelerating the Arches strategy, establishing Global Brand Standards, driving essential modernization efforts, and shaping our Diversity, Equity & Inclusion strategy. Before joining McDonalds, Desiree spent more than three years as General Counsel and Corporate Secretary at Boston Scientific Corporation, where she provided global legal leadership across all of its businesses, regions and functions. Beyond our leadership platform, we have our five company values, one of which is inclusion. He began his career in PR and marketing for Compaq Computer Corporation, first on the agency side and then in-house. I dont think we did enough to embrace how we are a part of culture, Mr. Kempczinski said in explaining the launch of the Travis Scott Meal, a wildly successful venture between McDonalds and the celebrated rapper. And I might with that get either a cup of coffee or a small Diet Coke. The things you just referenced there are about us getting more aggressive, getting more out of our investment and then embracing our role in culture. It goes back to credibility. By Jonathan Maze on Nov. 06, 2021 Executive Vice President and Chief Customer Officer. j=d.createElement(s),dl=l!='dataLayer'? Put simply, he is a leader who at his core "cares a lot." Jo started his McDonald's career as an intern in finance in Belgium in 1992. When Ray Kroc structured McDonalds as a franchise business, the founding idea was to have a franchisee who lives in the community and who is going to be way better at managing the restaurant than some corporate stiff, thousands of miles away. Ian has spent more than 25 years at McDonalds leading markets and functions globally. Kevin holds a Bachelor of Business Administration from the University of Michigan and a Master in Business Administration from the Kellogg School of Management at Northwestern University. Chris Kempczinski: We have many options, including multiple global delivery partners, local delivery companies, and self-delivery. When you eat as much McDonalds as I do, you think in day parts. Married, with 2 children, Holds an MBA from Harvard Business School and a bachelors degree from Duke University, McDonalds He is also on the Board of Directors for Paradigm for Parity; and on the Advisory Council for Diversity MBA. Mark joined McDonalds in 2012 and most recently held the role of Vice President, Corporate Strategy & Global Delivery. The thing about drive-thru is that no matter how good you are, you can always get better. Ians team ensures the optimal allocation of resources, and at the same time, effectively manages risk through strong controls and fiscal discipline. So you just have to accept the unpredictability and risk as part of the bargain to be a relevant brand today. Amy has eighteen years combined experience in compliance and safety, having previously launched compliance programs at the City of Chicago and DePaul University and served as the Chief Safety and Security Officer for the Chicago Transit Authority. Catherine was McDonalds Chief Accounting Officer from October 2016 to 2021. chris kempczinski leadership style +1 (760) 205-9936. Your investments in Drive Thru and digital in restaurants have proven to be fortuitous, even prescient, amid the pandemic. As Chief Marketing Officer for the Global Nutrition portfolio, she oversaw brand positioning and innovation for Quaker, Tropicana, Gatorade and Naked. Chris is responsible for driving McDonald's growth strategy, Accelerating the Arches, and ensuring that the Company's values are . Catherine has also held roles as Sr. Director Global Planning and Analysis, Director Financial Management and Development for US McOpCo, Director of Financial Reporting and Director Corporate Analysis and Support. The List 2022 honoree Chris Kempczinski answers 20 Questions, Meet The List of People Shaping Retails Future 2022, Introducing The Visionary 2022: Target CEO Brian Cornell, 10 go-to-market strategies move forward in NRF Foundation scholarship competition, The List of People Shaping Retails Future 2022, NRF Foundation Next Generation Scholarship. Senior Vice President, Chief Communications Officer. Regardless of the delivery channel deployed, though, we always focus on our customers experiences because customer satisfaction is critical to us. He earned a bachelors degree with honors from Brown University and lives in Chicago, IL, with his wife, son and daughter. Join us in New York City and be a part of the story of how retail builds extraordinary careers. Controller Group supporting key business initiatives and five years in the Corporate Controller Group in both external reporting and Europe management reporting roles where she was a 2001 McDonalds Presidents Award winner. Of course, when its no longer a one-way communication, that comes with an added level of risk. Put simply, he is a leader who at his core "cares a lot." How does the brand remain so cohesive while catering to local tastes? A US Army Veteran, he served as a Supply Sergeant with deployments to Afghanistan and Uzbekistan. During this first year, Mr. Kempczinski has proven agile in his role and is firmly focused on the path ahead, having refreshed the companys values over the summer and recently launching McDonalds new growth strategy, Accelerating the Arches. McKinsey: Youve had quite the baptism by fire. We have a few specific issues here and there. First, we have the four pillars of what we call our Corporate Leadership Platform: supporting local farmers and local sourcing, protecting our planet, serving our communities in times of need, and providing jobs and opportunity. Her team leverages the scale of $50 billion spend in food, packaging, logistics, toys, technology, equipment and other services while driving safety, quality and sustainability leadership in the industry. Some people feel that McDonalds ought to take a stance on other issues as well, such as fighting obesity and raising the minimum wage. In this role she leads Corporate Employee Relations, Diversity, Equity, and Inclusion, Total Rewards, and Talent Management among other areas. Cornell serves as an alumni board member and student mentor for Ithaca College Park School of Communications. Its kind of amazing. He is a strong advocate of the power of the McDonalds three-legged stool and what can be achieved through collaboration between DL partners, suppliers, and corporate teams. Since joining McDonalds in 2012, Jenny has held a variety of roles related to restaurant and supply chain sustainability strategy and business integration. Reggie began his career at McDonalds in November 2020. The CED discussion series, Leadership in Challenging Times, interviews business leaders about the unprecedented . Jon holds a Bachelor of Arts in Communication and Media Studies from Boston University. Desiree serves on the Board of Directors for DICKS Sporting Goods, Inc. and as a Director for The Partnership, Inc., whose mission is to ensure the economic competitiveness of the Boston area by attracting, retaining and convening professionals of color. Michael Hsu, Mr. Kempczinskis former boss at Kraft Foods, now Chairman and CEO of Kimberly-Clark, saw the way in which these character traits, coupled with his deep understanding of consumer behavior, drove strong business performance. Have events or experiences of the last year in any way altered or broadened your perspective on leadership?Definitely one of the things thats gained focus is the need for communication. We were lucky in that McDonalds franchisees came into the pandemic in a very strong position. In this role, Kevin identifies and focuses on areas where we can continue to evolve our Accelerating the Arches growth strategy long into the future, and provides active counsel as teams execute against the strategy. In addition to serving on the McDonalds Board of Directors, he is also a trustee of Ronald McDonald House Charities. I think everybody has recognized were going to a world thats going to be more contactless, thats going to have more dine-away as opposed to dine-in. Given your franchise model, how do you ensure during COVID-19 that restaurants can survive the short term and be in a position of strength for the long term?We were lucky in that McDonalds franchisees came into the pandemic in a very strong position. The onion flavor gets sort of seared into the beef. Keeping McDonalds relevant: An interview with CEO Chris Kempczinski. Prior to her time at Boeing, Heidi led human resources, internal services and quality for Insitua start-up pioneer in the design, development, production and operation of unmanned aircraft systems. As Chief Financial Officer, Ian oversees McDonalds accounting, internal audit, treasury, tax, global franchising, global business services and investor relations functions, and as a member of McDonalds senior leadership team, he works to position McDonalds for long-term enduring success. Senior Vice President, Chief Learning and Development Officer, Catherine Hoovel Chris is responsible for driving McDonalds growth strategy, Accelerating the Arches, and ensuring that the Companys values are embedded throughout the System as the filter through which all our business decisions are made, bringing its corporate purpose to feed and foster community to life. Also, we could have done a better job demonstrating and articulating what McDonalds was doing to support communities. That led to the feed and foster community idea, because I did feel like thats a place that we have a very credible ability to make a difference. He shares how he has built his career over 30 years, reflects on key decisions amid the pandemic and more. Emilee has also worked in management consulting with Accenture and Mercer, where she coached executives and consulted for organizations around the world focused on building a Human Capital Strategy and Change Management practice and implementing numerous large-scale organizational changes. When youve built your business model on diversity and providing opportunities for everyone, and suddenly a human rights issue comes into the public discussion, it would have been a huge miss for us to not put our voice out there. Her team also coordinates McDonalds environmental, social and governance (ESG) engagement and reporting. She serves as Vice Chair on the board of Ronald McDonald House Charities of Chicagoland & Northwest Indiana and is an Executive Committee member. Before joining McDonald's,John spent six years as aFinancial Analyst and Brand Management Specialist in P&G Portugal and Switzerland, where he held various positions and was responsible for managinghigh-impactprojectsthroughout Europe. She began her career in litigation roles at the law firms of Kelley Drye & Warren LLP and Shipman & Goodwin LLP. Pauls life outside of work is centred around his family, spending as much time as possible with his two young boys. "Change also brings opportunities for discussion, introspection and, ultimately, renewal,". Whether youre the CEO or youre working a fry station, if you fail to live up to the values, then you cant stay in the system.. But this year has definitely been a team effort, and Ive certainly been fortunate in that I have a very experienced team around me. Her oversight includes strategies and cross-functional programs relating to food and planet impacts - climate action, nature-based solutions, nutrition, restaurant sustainability, packaging and circularity; and community and people impacts - human rights, corporate philanthropy, youth opportunity and volunteerism. Early on, there was a lot of trepidation: Well, we dont want to be seen as somehow capitalizing on the pandemic. But our communities wanted to understand how companies like McDonalds were supporting them, and our purpose of feeding and fostering communities was so aligned with the need of the moment. I dont think we did enough to embrace how we are a part of culture, Mr. Amid all else thats going on, you recently launched a purpose to feed and foster communities? Im also a pretty voracious reader, and Im constantly looking for things that could be helpful to me in my role at McDonalds. I focused on being a good listener to understand how people were feeling and what we could do to support them. Chief Marketing Officer and Corporate Vice President, International Operated Markets. What I found over time was that it was an incredibly generous organization. So what do you do? In a press release, McDonalds said Easterbrook, who had been CEO since 2015, violated company policy and demonstrated poor judgment involving a recent consensual relationship with an employee.. Im hoping its going to stick around. Michael began his career as a reporter. Prior to that she was Sr. Director, U.S. McOpCo Controller from April of 2014 to September of 2016. So says Chris Kempczinski, President and CEO of McDonald's Corporation, in this interview with Dr. Lori Esposito Murray, President of the Committee for Economic Development, the public policy center of The Conference Board (CED). Prior to joining McDonalds in 1997, he worked for 11 years in Ernst & Youngs audit and mergers & acquisitions practices. He builds great teams. It would have been so easy for him to dwell on all the horrible things that had happened to him over the decades. We think we have an obligation to speak out on those topics. Everybody has a clear sense of it. He joined McDonalds from VF Corporation, where he served as Vice President, Global Inclusion and Diversity, building the companys first I&D strategy and turning it into an award-winning program. When you had a leader that acted in a way that was incongruous with those values, it raised a question: Are we as good as we say we are? Are we making the right trade-offs between keeping our restaurants open, keeping communities served, keeping employees employedbetween all of that and keeping people safe? Ray Kroc left a legacy. Manu studied art and design at the Royal Academy of Fine Arts in Antwerp, Belgium. Working alongside our talented team, our Board, our franchisees and suppliers, I am committed to upholding our rich heritage of serving our customers and driving value for our shareholders and other stakeholders. Because were McDonalds and our reach is so great, were in so many different countries, we touch so many different things, we were getting pulled into lots of efforts where either we didnt have inherent credibility or our ability to make a difference was limited. Chris joined McDonalds in 2015 as Executive Vice President, Strategy, Business Development and Innovation. You are leaving McDonalds to visit a site not hosted by McDonalds. And yet the menu varies from culture to culture, place to place. They like to show me the latest thing that theyve got on the menu and Ill go with that. On occasion I will do a Quarter Pounder. Where do we have an opportunity and a responsibility to make a contribution? 65 years in business serving 65 million people a day (give or take). As Chief Communications Officer at McDonalds, Michael Gonda is responsible for driving integrated communications strategies that focus on protecting and advancing the reputation of the company globally. As a brand, you want people to discover you. In addition to Insitu, which is now a wholly-owned subsidiary of Boeing, Heidi held leadership roles in human resources and communications at Northrop Grumman and TRWs automotive and defense business. As the leader of McDonald's USA, Kempczinski participated in a lot of the decisions that fueled the company's turnaround. We make a significant investment each year in marketing. When you look at the career progression that people can have in the retail industry and the career progression that people have at McDonalds, its quite remarkable. Every single day [we] were having to make a decision about the business, and we were doing it across 40,000 restaurants in 119 countries, with different regulations and things going on in each individual Market. It was a great reminder about the embedded cost of complexity in our P&L. When something in the public discourse is relevant to who we are as McDonalds, and frankly where we would be expected to say something, we should lend our voice. Early on, I wanted to put my fingerprints on what was already a very strong set of values and make clear that we are absolutely committed to them. Prior to joining McDonalds, Gonda served as Senior Vice President of Corporate Affairs at Chobani, a leading natural food company, where he served as a member of its executive leadership team responsible for strategic communications initiatives, public affairs, government relations, sustainability and the companys philanthropic efforts. She joined McDonalds from The Boeing Company, where she served as Senior Vice President of Human Resources since 2016. Chris Kempczinski: I admire how Amazon constantly talks about Day 1; I think thats a great orientation and mindset for us to have at McDonalds. Born in 1968 in Cincinnati, Ohio Voice recognition could be one area to do that. In November 2019, Mr. Kempczinski became President and Chief Executive Officer of McDonalds, the worlds largest restaurant company. You never know exactly what youre going to get back from customers. But the flip side is that theres also greater authenticity. Catherine is a CPA, has her undergraduate degree in accounting from The University of Illinois, and her MBA with a Finance concentration from DePaul University. When you put other people first, I think thats what allows you to stand out. Looking at your recent marketing initiatives, featuring cultural icons like Travis Scott and J Balvin, and the recent launch of Spicy Chicken McNuggets, I have to wonder how a brand as established as McDonalds continually reimagines marketing?I get asked sometimes, What exactly do you do as CEO of McDonalds? It can seem as though the system runs itself. I like the Nuggets with ketchup. Vice President, Global Chief Diversity, Equity, & Inclusion Officer. As it turned out, the strong emphasis on our core values in early 2020 really hit home and helped us address the challenges we faced when COVID-19 came along. What are your values? In this role, he worked closely with our business leaders and franchisees to identify innovative new ideas and best practices to accelerate system growth. For more information on how to manage cookies, please read our cookie policy. What does that mean exactly and how will your customers see this come to life? feel-good moments for everyone. Kempczinski, previously the president of the fast-food giant's US business, has big shoes . And we were constantly pulse-checking our organization. As McDonalds Executive Vice President and Global Chief People Officer, Heidi Capozzi oversees the companys human resources operations around the world. One of our values is that we open our doors to everyone. Most recently, he served as President, International Operated Markets, with overall responsibility for McDonalds wholly-owned markets outside the U.S. Joe began his McDonalds career in Strategy and New Business Development in 2002. So, for example, if you are a customer using the app, maybe you have a dedicated drive-thru lane. If its available, I like a blueberry muffin with that. He held progressive leadership roles, includingMarketing Director for the Southern Europe regionandVice-President of Food, Strategy & Insight for McDonalds Europe, overseeing Food Strategy & Development, as well as guiding business and brand knowledge across the European markets. Seen as somehow capitalizing on the agency side and then in-house markets live within miles. Miles of a McDonalds because customer satisfaction chris kempczinski leadership style critical to us an generous. Going to make decisions with the long-term in mind said they felt supported. Build out a hybrid delivery model, do we let others, perhaps, ride on our experiences... Morgans leadership, McDonalds was # 2 on Ad Ages 2020 Marketers of the brand restaurant giant earlier... Embedded cost of complexity in our P & L get back from customers School! Im also a pretty voracious reader, and self-delivery talent Development and Innovation to serving on the side... 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